Due to IPv6 deployment for many ISPs, your external IP may be different when you log into our Client area and to our hosting server.
Therefore, you will need to follow these steps to get your IP unblocked.
- Goto http://ipchicken.com to get your IPv4 address
- Once you got the IPv4 address, go back to the Firewall Checker page and click on the Search IP tab.
- Paste in the IPv4 address you have gotten in step 1
- See if the checker returns the result
If it still says no block then submit a support ticket for us to investigate further
